SERVICE & QUALITY
Quality Control work flow
The diagram showing the stand quality control work flow
The diagram showing the internal quality control work flow within the stand quality control work flow.
Internal Quality Control Work Flow
Packaging checking,Label checking (item no., quantity, D/C, humidity level, temperture, rohs compliance), also confirm and compare with label data base,Element checking, printing, pin, datasheet confirm and element itself checking, Size inspection
Regarding actual needed for outsourcing testing and included:opening inspectionX rayFunction testingelectrial specification testing
Electrical performance testing
Passive deivce resistance, capacitance and sense pass the digital electric bridge
We provides the following testing and value-added services in-house. Our staffs will provide the services to meet our customers needed.
· Solderability testing
· RoHS element analysis with the Niton Xlt XRF Analyzer
· Baking and dry-packing of components onsite to JEDEC specifications
· Tape and reel
· Vacuum sealing
· IC Programming
· CCAP counterfeit test requirements
· Bonded inventory
· JIT delivery
· Purchasing services
· Market analysis
· Customer-specific instructions
· Certificate of destruction for disposed inventory
· Customer/supplier corrective action for all service default
We’re here to provide exceptional customer service to each and every business partner. We’re dedicated to the highest level of quality service delivered with a sense of friendliness, professionalism and company spirit.
Our goal is to not just to meet your expectations, but to exceed them with the most positive, prompt and helpful service in the electronics industry. With a team of professionals that average a decade of experience, we value our interactions with you and use them as a means to improve our system to meet your ever-changing needs. We strive to build and strengthen our relationship with you to ensure mutual success.
Our exceptional customer service includes:
· Full return policy
· Customer complaints/concerns are reviewed to detect and eliminate potential causes of non-conforming product
· The turn around time for our Customer Service representative to respond to all our customer’s inquiries is within 48-72 hours from we received.
A Buyer may return to the Seller any goods that are damaged or defective by obtaining a Return Material Form from our sales within 30 days of receipt of the goods. The Buyer must return the damaged or defective goods within the period set forth in the Return Material Form . The Return Material Form number must be listed on all packaging containing goods returned to the Seller. If the Buyer does not request Return Material Form within 30 days of receiving the goods, or requests Return Material Form for goods that are not damaged or defective, we may, at its sole discretion, refuse to issue Return Material Form for return of the goods or may require that Buyer pay a reasonable restocking fee as a condition of issuing the Return Material Form to the Buyer.